Responses from Creative Housewares to complaints left on this platform is merely an eye-blind to create the illusion of good customer care. After being invited by Creative Housewares to contact them for further assistance with a problem, nothing happened after a month. So, my initial estimation of Creative Housewares has not changed - they sell cheap junk at expensive prices and their after sales service is cringe worthy. If you want to spare yourself a lot of agony, definitely do not buy anything from this company.